Will there be additional customs duties for orders shipped to the EU countries and the US?
No, there will not be any additional customs duties or taxes for orders shipped to the EU countries and the US. Most of our orders are delivered through our local warehouses located in the EU and the US.
How long does shipping take?
All orders are processed and shipped within 5-7 working days of the order being received. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order.
Our delivery partners are experiencing delays due to COVID-19 and deliveries in certain areas can be delayed further than the estimated shipping times.
We offer Standard Delivery on all orders. Express Shipping is only available for particular products. The rate for Express Delivery is calculated based on your location.
Standard Delivery - 14 to 30 business days
Express Delivery - 7 to 10 business days
XoKool upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed your expectations. Every effort is made to ensure your merchandise is shipped in perfect condition.
All returns and exchanges should be notified to us within 7 days of delivery. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and we will gladly provide a refund, replacement, or an exchange. All returns and exchanges must be submitted via the Returns/Exchange Center on our website. For more details, please visit our Refund Policy page.
We accept credit/debit cards such as Visa, Mastercard, American Express and also Google Pay & Apple Pay and PayPal