Question 1

How can I track my order?

Accepted Answer

You’ll receive a tracking number by email once your order ships. You can use it to track your package on our website or the courier’s site.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.

Question 3

How long does shipping take?

Accepted Answer

Processing takes 1–3 business days. Shipping usually takes 5–10 business days, depending on your location.

Question 4

Do you offer express shipping?

Accepted Answer

Yes, express shipping options are available at checkout for an additional fee.

Question 5

Can I change my shipping address after placing an order?

Accepted Answer

If your order hasn't been shipped yet, we can update the address. Please contact us ASAP.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.

Question 7

Is it safe to shop on your website?

Accepted Answer

Absolutely. Our site uses SSL encryption to protect your personal and payment information.

Question 8

Can I pay with multiple cards?

Accepted Answer

Currently, we only accept one payment method per order.

Question 9

Why was my payment declined?

Accepted Answer

This could be due to insufficient funds, incorrect details, or a bank issue. Please contact your bank or try another method.

Question 10

Do you offer payment in installments?

Accepted Answer

Yes, we offer payment in installments via services like Klarna or Afterpay (if available in your country).

Question 11

What is your return policy?

Accepted Answer

You can return items within 14–30 days of delivery. Items must be unused and in original packaging.

Question 12

How do I initiate a return?

Accepted Answer

Contact our support team with your order number and reason for return. We’ll guide you through the process.

Question 13

Do you offer free returns?

Accepted Answer

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Question 14

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive your returned item.

Question 15

Can I exchange an item?

Accepted Answer

We currently don’t offer direct exchanges. Please return the item and place a new order for the correct item.