注文状況を確認
Just shipped? Tracking activates within 24–48 hours. Ordered through the Shop app? You can also track it there.
Shipping questions
Where do I find my order number?
It's in your order confirmation email and starts with #, for example #1396. You can track with the order number plus the email or phone you used at checkout, or with the tracking number from your shipping email.
Why hasn't my tracking updated in a few days?
It's normal for tracking to pause for 3–7 days while the package moves between the origin warehouse, the export hub and your country's carrier. Updates resume once it's scanned on arrival.
It says delivered, but I don't have it.
Check with neighbors, your building's mailroom and any safe spot the carrier uses. Packages are sometimes scanned a day early. If it hasn't shown up within 2 days of the delivery scan, contact us and we'll open a claim with the carrier.
Will I pay customs or import fees?
US orders: no. International orders may be charged duties or VAT by your local customs, depending on your country's threshold. These fees are set by your government and aren't included in our prices.
Can I change my shipping address?
Yes, if the order hasn't shipped yet. Contact us with your order number and the new address as soon as possible. Once a package is in transit, the address can no longer be changed.
My order is late. What now?
If it's been more than 30 days since your shipping email with no delivery, message us. We'll trace the package with the carrier and either reship or refund your order.
Still can't find your package?
Message us with your order number (e.g. #1396) and we'll check with the carrier for you. We reply within 24 hours.
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