Yes! XoKool ships to over 100 countries, including the United States, Canada, the UK, Europe, Australia, the Middle East, and parts of Asia, Africa, and South America. If you are not sure whether we ship to your location, check the full list of destinations on our Shipping Policy page or contact us at [email protected].

Standard shipping is FREE on orders over $50. For orders under $50, standard shipping costs $6.90. Expedited shipping (6–8 days) costs $12.90 and is free on orders over $299. All prices are in USD, and the threshold applies to your order subtotal after discounts.

Orders take 3–5 business days to process before shipment. After that, delivery typically takes 5–12 business days to the United States, Europe, Canada, and Australia, and 8–14 business days to the rest of the world. Every order is fully tracked — you will receive a tracking number by email as soon as your order ships. We work with multiple fulfillment centers worldwide, so if you order several items they may arrive in separate packages, each with its own tracking number. In some cases, delivery can take longer due to customs inspections or peak seasons.

Depending on your country, you may be charged customs duties, VAT, or import taxes when your package arrives. These fees are set by your local customs authority and are the customer's responsibility. Please check with your local customs office for details before ordering.

We accept Visa, Mastercard, and Maestro credit and debit cards, as well as PayPal and Apple Pay. With Apple Pay you can pay using a Visa, Mastercard, American Express, Discover, or JCB card if your device and browser support it.

Yes. All payments are processed through Shopify's secure, encrypted checkout — XoKool never stores your full credit card number or personal payment information. If you pay with PayPal, you are redirected to PayPal's own secure page to confirm your payment.

You can apply your coupon code at checkout. Enter the code in the discount field, click "Apply", and the discount will automatically adjust your order total. Make sure to click "Apply" before completing checkout — otherwise the discount will not be reflected in your total.

All prices on our store are listed in US dollars (USD), and your payment is processed in USD. If your card or PayPal account uses a different currency, your bank will convert the amount at its current exchange rate, and a small conversion fee may apply depending on your bank.

You can request a return or exchange within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. Some items cannot be returned for hygiene reasons — including intimates, swimwear, bodysuits, earrings, face masks, and cosmetics — as well as gift cards and personalized items. Sale items are eligible for exchange or store credit only, unless defective.

Email us at [email protected] with your order number and the reason for your return, and we will reply with the return address and instructions. Please wait for our authorization before sending anything back — unauthorized returns may be refused. Return postage is paid by the customer, except for damaged, defective, or wrong items, where we cover the return shipping or send a free replacement.

Refunds are issued to your original payment method within 3–5 business days after we receive and inspect your return. Your bank may take an additional 3–7 business days to post the credit to your account. Please note that original shipping fees are non-refundable.

We're sorry! Please contact us within 7 days of delivery at [email protected] and include photos of the item, the packaging, and the shipping label. We will make it right with a free replacement or a full refund — and for damaged, defective, or wrong items, return shipping is on us.