Frequently Asked Questions

Yes! XoKool ships to 50+ countries, including the United States, Canada, Mexico, the UK, Europe, Australia, New Zealand, the Middle East, and parts of Asia and Latin America. You can find the full list of destinations on our Shipping Policy page.

Standard tracked shipping is FREE on orders over $50. For orders under $50, it costs $6.90. Prices and shipping are shown and charged in your local currency where available, and the threshold applies to your order subtotal after discounts.

Orders are processed within 1–3 business days. Once your order ships, delivery takes 4–12 business days within the United States and 6–14 days to international destinations. We work with multiple fulfillment centers, so items from one order may arrive in separate packages, each with its own tracking number. Customs checks or peak seasons can occasionally add a few days.

You will receive a tracking number by email as soon as your order ships. Enter your order number or tracking number on our Track Your Order page. Please allow 24–48 hours after shipping for tracking to activate. Ordered through the Shop app? You can track it there too.

Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number, and we will update or cancel it. Once an order has shipped, it can't be changed, but you can return it after delivery.

Depending on your country, customs duties, VAT, or import taxes may be charged when your package arrives. These fees are set by your local customs authority and are the customer's responsibility. Please check with your local customs office before ordering.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. The options available to you are shown at checkout.

Yes. All payments are processed through Shopify's secure, encrypted checkout. XoKool never sees or stores your full card number. If you pay with PayPal, you confirm the payment on PayPal's own secure page.

Yes. XoKool is run by IQON LABS LLC, a registered US company (Wyoming), and has been selling online since 2019. We have 2,800+ customer reviews on our Reviews page, every order ships with tracking, payments run through Shopify's secure checkout, and you can return items within 30 days. See the full details on our About page.

Enter your code in the discount field at checkout and click Apply. The discount is taken off your order total right away. Make sure you click Apply before you complete your order.

Yes! Military members, veterans, first responders, nurses, teachers, and students get 25% off. Verify your status in a minute on our Discounts page.

Yes. Join the free XoKool Rewards to earn points on your orders and get early access to drops and member-only deals.

Prices are shown and charged in your local currency in most countries (for example USD, EUR, GBP, CAD or AUD). Where local currency isn't available, you're charged in US dollars and your bank converts the amount at its current exchange rate.

You can return or exchange items within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. For hygiene reasons, we can't accept returns of intimates, swimwear, bodysuits, earrings, face masks, or cosmetics, as well as gift cards and personalized items. Sale items can be exchanged or returned for store credit, unless defective. Read the full Refund & Returns Policy.

Start your return on our Returns page with your order number and email, or contact us. Please wait for our confirmation before sending anything back. Return postage is paid by the customer, except for damaged, defective, or wrong items.

Refunds go back to your original payment method within 3–5 business days after we receive and inspect your return. Your bank may need another 3–7 business days to show the credit. Original shipping fees are non-refundable.

We're sorry! Contact us within 7 days of delivery and include photos of the item, the packaging, and the shipping label. We will send a free replacement or a full refund, and return shipping is on us.

Every product page has a size chart next to the size options. Measure a similar item you already own and compare it with the chart. Still unsure? Send us a message and we'll help you choose.

Email us at info@xokool.com or send a message through our Contact page. We reply within 24 hours.