Shipping policy

1. Do you ship internationally? How much is shipping?

Yes! XoKool ships to 50+ countries, including the United States, Canada, Mexico, the UK, Europe, Australia, New Zealand, the Middle East, and parts of Asia and Latin America. Standard tracked shipping is FREE on orders over $50 and $6.90 for smaller orders.

If you're unsure whether we ship to your location, please check our full list of shipping destinations below or reach out to our customer support team. email info@xokool.com or Contact Us.

2. Delivery Time

Once you place an order, it takes us 1–3 business days to process it before shipment. Once shipped, estimated delivery times are:

Country/Region Est. delivery time
United States 4–12 business days
International (Europe, UK, Canada, Australia & rest of the world) 6–14 days

*In some cases, delivery can take longer due to local postal services, customs inspections, weather events, or peak seasons. Questions? info@xokool.com or Contact Us.


3. Where do you ship from?

XoKool partners with multiple fulfillment centers worldwide. We usually ship from the closest warehouse with stock. If not available, we ship from an alternate location to deliver as quickly as possible.


4. Late deliveries

All orders are fully tracked. If your order is delayed or appears lost, email info@xokool.com or Contact Us. We'll investigate and reship or refund per our policy when applicable.


5. Partial shipments

Items may ship separately if they come from different warehouses. You’ll receive tracking for each package.


6. Customs fees & import taxes

Customers are responsible for any customs duties, VAT, or import taxes charged by their country. Please check with your local customs office for details.


7. Delivery for holidays & special occasions

Planning a gift? Please order well in advance. While we do our best, we cannot guarantee arrival by a specific date.


8. List of countries we ship to 🌍✈️

XoKool currently ships to the following destinations. If your country is not listed, we are not able to deliver there yet.

Region Countries
🇺🇸 North America USA, Canada, Mexico
🇬🇧🇪🇺 Europe UK, Ireland, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Iceland, Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Lithuania, Latvia, Estonia, Greece, Cyprus, Malta
🇦🇺 Oceania Australia, New Zealand
🇦🇪 Middle East UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Israel
🇨🇱 South America Chile
🇰🇷 Asia Japan, South Korea, Hong Kong SAR, Taiwan, Singapore, Thailand, Malaysia, Philippines

9. Shipping fees (by order value)

Transparent fees for popular destinations. Threshold applies to the order subtotal after discounts, before taxes.

Countries Under $50 Over $50
United States $6.90 – 4–12 business days FREE
International (all other destinations) $6.90 – 6–14 days FREE

Rates are set in USD and shown in your local currency at checkout. Delivery estimates exclude processing time (1–3 business days) and may vary by carrier or customs.


10. Restricted shipping

Certain destinations are unavailable due to carrier limitations, sanctions, or local import restrictions. We currently do not ship to:

  • Sanctioned/embargoed countries: Russia, Belarus, North Korea, Iran, Syria, Cuba, Sudan, South Sudan.
  • Conflict regions (within Ukraine): Crimea (Autonomous Republic of Crimea), Donetsk, and Luhansk regions.
  • Additional high-risk destinations: Yemen, Libya, Somalia, Afghanistan.
  • Remote islands/territories with no carrier service: Ascension Island, Tristan da Cunha, Bouvet Island, Heard Island & McDonald Islands, French Southern Territories, South Georgia & the South Sandwich Islands, British Indian Ocean Territory, Pitcairn Islands, Niue, Tokelau.
  • Address limitations: Some shipping services to P.O. Boxes or military addresses may be limited by carrier.

This list may change without notice based on carrier updates or regulatory changes. If your destination isn’t listed here but you’ve experienced repeated delivery issues, please contact us so we can check options.


Questions? We’re here to help.

info@xokool.com or Contact Us