Return window

You can request a return or exchange within 30 days of delivery.

Eligibility

• Items must be unused, unwashed, and in original packaging.
• All original tags, accessories, and brand packaging must be included.

Non-returnable items

• Intimates/underwear, swimwear, bodysuits, earrings, face masks, cosmetics.
• Gift cards and customized/personalized items.
• Sale/clearance items: exchange or store credit only (unless defective).
• Returns will not be accepted for mistakes made by the customer.

How to start a return

Email [email protected] (or use Contact Us) with your order number and reason for return. We’ll reply with the return address and instructions.

Returns sent without authorization (RMA) may be refused.

Return shipping

• Customer is responsible for return postage.
• For damaged/defective/wrong item, we’ll cover return shipping or offer a free replacement.
• Please use a tracked service and keep your receipt.

Exchanges

The fastest way is to place a new order and return the original for a refund, or ask us to arrange a direct exchange (subject to availability).

Refunds

• Refunds are issued to the original payment method within 3–5 business days after your return is inspected.
• Your bank may take an additional 3–7 business days to post the credit.
• Shipping fees are non-refundable.
• If a return lowers your order below a free-shipping threshold, we may deduct the actual shipping cost from the refund.

Damaged/defective items

Please report within 7 days of delivery and include photos of the item, inner/outer packaging, and shipping label. We’ll resolve by reshipment or refund.

Cancellations & address changes

We can edit or cancel orders before processing. After dispatch, please submit a return request.

International returns

Duties/VAT paid to local customs are not refundable by XoKool. Please check with your local customs office.

Questions? We’re here to help: [email protected] · Contact Us · Shipping Policy