Privacy policy

1. Information We Collect

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details (processed securely through third-party providers).
• Non-Personal Information: Browser type, device information, IP address, cookies, and analytics data.
• User-Provided Information: Messages, reviews, or other content submitted on our website or social media.

2. How We Use Your Information

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send promotional offers and updates (you may opt out at any time).
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share information only with:

• Service Providers: Payment processors, shipping companies, and IT service providers.
• Legal Requirements: When necessary to comply with laws or official requests.
• Business Transactions: In the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance browsing and shopping experience.
• Analyze traffic and website performance.
• Deliver targeted advertising.

You can disable cookies in your browser settings, but some features may not function correctly.

5. Data Security

We use SSL encryption and industry-standard measures to protect your data. Sensitive payment details are processed securely by third parties and are never stored on our servers.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or request deletion of your personal data.
• Opt out of marketing communications.
• Request data portability.
• File a complaint with your local data protection authority.

We comply with GDPR for EU residents and CCPA for California residents.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with laws, and resolve disputes.

8. Third-Party Services

Our site may include links to third-party platforms (e.g., payment gateways, social media). We are not responsible for their privacy practices.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised Effective Date.

11. Contact Us

For questions or requests about this Privacy Policy, please contact us:

• Email: info@xokool.com
• Website: www.xokool.com