Privacy policy

Last updated: October 24, 2026

This Privacy Policy explains how IQON LABS LLC, doing business as XoKool ("XoKool", "we", "us"), collects, uses and shares personal information when you visit www.xokool.com (the "Site"), buy from us, create an account, or receive our emails or text messages.

WHO WE ARE
IQON LABS LLC, 30 North Gould Street, Ste R, Sheridan, WY 82801, United States. Email: info@xokool.com. IQON LABS LLC is responsible (the "controller") for the personal information described in this policy.

INFORMATION WE COLLECT

• Order information: name, email, phone number, billing and shipping address, items purchased and order history. Payments are processed by our payment providers shown at checkout. We do not receive or store your full card number.
• Account information: if you create an account, your name, email and order history. If you sign in with a social account (for example Google or Facebook), we receive your name, email address and, where available, profile picture from that provider. We do not receive your password for those services.
• Marketing preferences: your email and/or mobile number and a record of your consent if you subscribe to emails or text messages.
• Loyalty and reviews: points balance and activity if you join XoKool Rewards, and any review, photo or video you submit.
• Device and usage information: IP address, browser and device type, approximate location derived from IP, pages viewed, products viewed or added to cart, referring website, and how you interact with the Site. This is collected with cookies, pixels and similar technologies.
• Communications: messages you send us by email or through our contact form.

HOW WE USE YOUR INFORMATION

• To process, ship and deliver orders, handle returns and refunds, and send order and shipping updates.
• To provide customer support and respond to your requests.
• To run your account, XoKool Rewards and product reviews.
• To send marketing emails and text messages if you opted in. You can unsubscribe at any time.
• To show advertising on other websites and apps, and to measure how our ads perform.
• To understand how the Site is used, fix problems and improve it.
• To detect and prevent fraud and abuse, and to comply with legal obligations.

HOW WE SHARE YOUR INFORMATION
We do not sell your information for money. We share it only as needed for the purposes above, with:

• Service providers that help us run our store, such as our e-commerce platform, payment processors, fulfillment partners and shipping carriers, email and text message providers, customer support, reviews and loyalty tools, and analytics providers.
• Advertising and marketing partners, which may use cookies, pixels and order or event data to show you our ads and measure their performance.
• Social sign-in providers, if you choose to sign in with a social account.
• Authorities or other parties when required by law, to protect our rights, customers or business, or in connection with a sale or reorganization of our business.

Under some U.S. state laws, sharing information with advertising partners for targeted advertising may be considered a "sale" or "sharing" of personal information. See "Your choices" below to opt out.

COOKIES AND SIMILAR TECHNOLOGIES
We and our partners use cookies, pixels and similar technologies to keep the Site working (for example, your cart), remember your preferences, analyze traffic and deliver and measure advertising. You can block or delete cookies in your browser settings; some features of the Site may not work without them. We do not currently respond to "Do Not Track" browser signals.

YOUR CHOICES

• Marketing emails: click "unsubscribe" in any email.
• Text messages: reply STOP to any message.
• Targeted advertising: use our data sharing opt-out page. You can also adjust the ad settings of the platforms you use, or visit optout.aboutads.info.
• Social sign-in: you can remove XoKool's access in your social account settings at any time.

YOUR RIGHTS
Depending on where you live (for example in the European Economic Area, the United Kingdom, California or other U.S. states), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to opt out of targeted advertising, and to withdraw consent. To make a request, email info@xokool.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights. If you are in the EEA or UK, you may also complain to your local data protection authority.

DELETING YOUR DATA
To ask us to delete your account and personal information, including information received through social sign-in, email info@xokool.com from the email address on your account with the subject "Delete my data". We will confirm when it is done. We may keep order records where the law requires it (for example, for tax and accounting).

LEGAL BASES (EEA AND UK)
We process personal information to perform our contract with you (orders and accounts), based on our legitimate interests (running, securing and improving our store and measuring marketing), to comply with legal obligations, and based on your consent where required (for example, marketing messages).

INTERNATIONAL TRANSFERS
We are based in the United States, and our service providers may operate in other countries. Your information may be processed outside your country, where data protection laws may differ.

DATA RETENTION
We keep order information as long as needed to fulfill orders and to meet legal, tax and accounting requirements. We keep account and marketing information until you delete your account, unsubscribe or ask us to delete it.

SECURITY
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

CHILDREN
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

SMS / TEXT MESSAGING
If you opt in to receive text messages from XoKool (operated by IQON LABS LLC), we collect your mobile phone number and a record of your consent in order to send you marketing and order-related text messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. We share this information only with service providers that help us deliver our text messages (such as our SMS platform), and only for that purpose. Text messaging originator opt-in data and consent will not be shared with any third parties.

CHANGES
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.

CONTACT US
Questions or requests: info@xokool.com or our Contact Us page. Mail: IQON LABS LLC, 30 North Gould Street, Ste R, Sheridan, WY 82801, United States.