FAQ

Shopping Information 🛍
How can I track my order?
You’ll receive a tracking number by email once your order ships. You can use it to track your package on our website or the courier’s site.
Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.
Processing takes 1–3 business days. Shipping usually takes 5–10 business days, depending on your location.
Yes, express shipping options are available at checkout for an additional fee.
If your order hasn't been shipped yet, we can update the address. Please contact us ASAP.
Payment Information 💳
We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.
Absolutely. Our site uses SSL encryption to protect your personal and payment information.
Currently, we only accept one payment method per order.
This could be due to insufficient funds, incorrect details, or a bank issue. Please contact your bank or try another method.
Yes, we offer payment in installments via services like Klarna or Afterpay (if available in your country).
Order Returns 🔄
You can return items within 14–30 days of delivery. Items must be unused and in original packaging.
Contact our support team with your order number and reason for return. We’ll guide you through the process.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Refunds are processed within 5–7 business days after we receive your returned item.
We currently don’t offer direct exchanges. Please return the item and place a new order for the correct item.
Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 1-2 business days from the time your package arrives back to us for a refund to be issued.

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