Order processing
Orders are processed for shipment within 3–5 business days of being placed. Order changes and cancellations can be accepted only before the order has been processed for shipment. Please contact us at [email protected] as soon as possible if you need to change or cancel your order.

Shipping destinations
XoKool ships to over 90 countries, including the United States, Canada, the UK, Europe, Australia, the Middle East, and parts of Asia, Africa, and South America. We partner with multiple fulfillment centers worldwide and ship each order from the closest warehouse with available stock. The full list of destinations is available on our Shipping Policy page.

Delivery times
After processing, estimated delivery times are:

• United States, Europe, Canada & Australia: 5–12 business days
• Rest of the world: 8–14 business days

Estimates exclude processing time and may vary due to local postal services, customs inspections, weather events, or peak seasons.

Shipping costs

• Standard shipping: FREE on orders over $50; $6.90 for orders under $50.
• Expedited shipping (6–8 days): FREE on orders over $299; $12.90 for orders under $299.

All prices are in USD. Thresholds apply to the order subtotal after discounts, before taxes. Expedited shipping is not available to P.O. Boxes.

Tracking
All orders are fully tracked. You will receive tracking information by email when your order has shipped.

Partial shipments
Items from the same order may ship separately from different warehouses. You will receive tracking details for each package.

Customs fees & import taxes
Customers are responsible for any customs duties, VAT, or import taxes charged by their country. Please check with your local customs office for details.

Late or lost deliveries
If your order is delayed or appears lost, contact us at [email protected]. We will investigate with the carrier and reship or refund in accordance with our Return & Refund Policy when applicable.

Restricted destinations
Certain destinations are unavailable due to carrier limitations, sanctions, or local import restrictions. The current list of restricted destinations is available on our Shipping Policy page.

Questions? Contact us any time at [email protected] or via our Contact Us page.