Shipping policy

Order processing
Orders are processed for shipment within 1–3 business days of being placed. Order changes and cancellations can be accepted only before the order has shipped. Please contact us at info@xokool.com as soon as possible if you need to change or cancel your order.

Shipping destinations
XoKool ships to 50+ countries, including the United States, Canada, Mexico, the UK, Europe, Australia, New Zealand, the Middle East, and parts of Asia and Latin America. We partner with multiple fulfillment centers worldwide and ship each order from the closest warehouse with available stock. The full list of destinations is available on our Shipping Policy page.

Delivery times
After processing, estimated delivery times are:

• United States: 4–12 business days
• International (all other destinations): 6–14 days

Estimates exclude processing time and may vary due to local postal services, customs inspections, weather events, or peak seasons.

Shipping costs

• Standard tracked shipping: FREE on orders over $50; $6.90 for orders under $50.

Rates are set in USD and shown in your local currency at checkout. The threshold applies to the order subtotal after discounts, before taxes.

Tracking
All orders are fully tracked. You will receive tracking information by email when your order has shipped, and you can follow it on our Track Your Order page.

Partial shipments
Items from the same order may ship separately from different warehouses. You will receive tracking details for each package.

Customs fees & import taxes
Customers are responsible for any customs duties, VAT, or import taxes charged by their country. Please check with your local customs office for details.

Late or lost deliveries
If your order is delayed or appears lost, contact us at info@xokool.com. We will investigate with the carrier and reship or refund in accordance with our Return & Refund Policy when applicable.

Restricted destinations
Certain destinations are unavailable due to carrier limitations, sanctions, or local import restrictions. The current list of restricted destinations is available on our Shipping Policy page.

Questions? Contact us any time at info@xokool.com or via our Contact Us page. We reply within 24 hours.